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Automotive Management Institute Instructor Blog

Automotive Management Institute Instructor Blog. This blog was created exclusively for AMI instructors to provide them with discussion topics and AMI news. Listening to Customers Makes You More Money. If you want to make your shop more profitable, turn your ear toward your customers. How do you define quality service for your customer? If you have already begun to answer this question, then you have fallen into a common trap. I believe that we don't define quality customer service, the customer does.

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Automotive Management Institute Instructor Blog | amiinstructors.blogspot.com Reviews
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Automotive Management Institute Instructor Blog. This blog was created exclusively for AMI instructors to provide them with discussion topics and AMI news. Listening to Customers Makes You More Money. If you want to make your shop more profitable, turn your ear toward your customers. How do you define quality service for your customer? If you have already begun to answer this question, then you have fallen into a common trap. I believe that we don't define quality customer service, the customer does.
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1 get mentally prepared
2 check for understanding
3 listening is gold
4 get ready mentally
5 come prepared
6 encourage the listener
7 watch nonverbals
8 internal summary
9 take notes
10 restate
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get mentally prepared,check for understanding,listening is gold,get ready mentally,come prepared,encourage the listener,watch nonverbals,internal summary,take notes,restate,minimize interruption,don't interrupt,think before responding,ask questions,links
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Automotive Management Institute Instructor Blog | amiinstructors.blogspot.com Reviews

https://amiinstructors.blogspot.com

Automotive Management Institute Instructor Blog. This blog was created exclusively for AMI instructors to provide them with discussion topics and AMI news. Listening to Customers Makes You More Money. If you want to make your shop more profitable, turn your ear toward your customers. How do you define quality service for your customer? If you have already begun to answer this question, then you have fallen into a common trap. I believe that we don't define quality customer service, the customer does.

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amiinstructors.blogspot.com amiinstructors.blogspot.com
1

Automotive Management Institute Instructor Blog: Thinking of Rehiring a Technician Who Worked for You in the Past?

http://amiinstructors.blogspot.com/2008/03/thinking-of-rehiring-technician-who.html

Automotive Management Institute Instructor Blog. This blog was created exclusively for AMI instructors to provide them with discussion topics and AMI news. Thinking of Rehiring a Technician Who Worked for You in the Past? Most shop owners and managers at many dealerships are willing to rehire past employees who were good producers. When you listen, this is what they'll typically say . Now that Mike's worked at another shop for a while, he knows just how good he had it here with us! And finally, the best ...

2

Automotive Management Institute Instructor Blog: Involvement Opens Doors to Future Techs

http://amiinstructors.blogspot.com/2007/10/involvement-opens-doors-to-future-techs.html

Automotive Management Institute Instructor Blog. This blog was created exclusively for AMI instructors to provide them with discussion topics and AMI news. Involvement Opens Doors to Future Techs. I was involved in SkillsUSA-VICA this year. At the district competition, I took first place in Automotive Service Technology, Job Interview, Auto-Related Math and the written test. Luke Roina, Senior. Smoky Hill High School, Aurora, Colo. Schott's program is ASE-master certified. All instructors are ASE-mas...

3

Automotive Management Institute Instructor Blog: Customers for Life: The Older Population

http://amiinstructors.blogspot.com/2007/07/customers-for-life-older-population.html

Automotive Management Institute Instructor Blog. This blog was created exclusively for AMI instructors to provide them with discussion topics and AMI news. Customers for Life: The Older Population. Donald Smith, 72, Nokomis, Fla. The older market - age 65 or older citizens - represents business opportunities for repair shops that understand mature consumers' attitudes, concerns, needs and behaviors, and then take steps to reach out to this growing segment of the population. The AOA predicts that the olde...

4

Automotive Management Institute Instructor Blog: Listening to Customers Makes You More Money

http://amiinstructors.blogspot.com/2008/04/listening-to-customers-makes-you-more.html

Automotive Management Institute Instructor Blog. This blog was created exclusively for AMI instructors to provide them with discussion topics and AMI news. Listening to Customers Makes You More Money. If you want to make your shop more profitable, turn your ear toward your customers. How do you define quality service for your customer? If you have already begun to answer this question, then you have fallen into a common trap. I believe that we don't define quality customer service, the customer does.

5

Automotive Management Institute Instructor Blog: Surviving the Big One

http://amiinstructors.blogspot.com/2007/09/surviving-big-one.html

Automotive Management Institute Instructor Blog. This blog was created exclusively for AMI instructors to provide them with discussion topics and AMI news. Surviving the Big One. In retrospect, the precautions I took then would have done nothing to protect my business. Hurricane Andrew gave me the wisdom and knowledge to know what I need to do to ensure my family and business can survive and function after most disasters. Have a Disaster Plan. What about loss of revenue and profits? Employees need to kno...

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Tomorrow's Technician: April 2007

http://tomorrowstechnician.blogspot.com/2007_04_01_archive.html

Tomorrow's Technician is a unique publication, exclusively designed for the core target audience of 17-to-25 year old automotive vocational/technical students. The content, backed by the editorial resources of Babcox - the leader in automotive service publications - is crafted to address these students, written with them in mind. The content is also built to support the vocational instructor - expanding his classroom resources with real-world information. Thursday, April 26, 2007. 3 - Do not arrive with ...

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Automotive Management Institute Instructor Blog. This blog was created exclusively for AMI instructors to provide them with discussion topics and AMI news. Listening to Customers Makes You More Money. If you want to make your shop more profitable, turn your ear toward your customers. How do you define quality service for your customer? If you have already begun to answer this question, then you have fallen into a common trap. I believe that we don't define quality customer service, the customer does.

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