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UNIFIED COMMUNICATIONS and CONTACT CENTER. CCT is leading the way in multi-media customer experience solutions. Based on Avaya technology, CCT helps companies communicate with a new generation of customers, through social media, chat, and video, ensuring their contact center agents adapt to the changing customer landscape, decreasing contact center costs and providing deeper relationships with their customers. 49 821 455 152 455. 60486 Frankfurt am Main. Phone: 49 69 7191 4969 0.

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UNIFIED COMMUNICATIONS and CONTACT CENTER. CCT is leading the way in multi-media customer experience solutions. Based on Avaya technology, CCT helps companies communicate with a new generation of customers, through social media, chat, and video, ensuring their contact center agents adapt to the changing customer landscape, decreasing contact center costs and providing deeper relationships with their customers. 49 821 455 152 455. 60486 Frankfurt am Main. Phone: 49 69 7191 4969 0.

<META> KEYWORDS

1 solutions

2 desktop solutions

3 contactpro

4 contactpro aic

5 contactpro emc

6 contactpro outbound

7 contactpro web reporter

8 contactpro supervisor

9 consulting and integration

10 resource centre

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solutions,desktop solutions,contactpro,contactpro aic,contactpro emc,contactpro outbound,contactpro web reporter,contactpro supervisor,consulting and integration,resource centre,partners,become a partner,why cct,case studies,join the team,news and events

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Home | cct-c.de Reviews

https://cct-c.de

UNIFIED COMMUNICATIONS and CONTACT CENTER. CCT is leading the way in multi-media customer experience solutions. Based on Avaya technology, CCT helps companies communicate with a new generation of customers, through social media, chat, and video, ensuring their contact center agents adapt to the changing customer landscape, decreasing contact center costs and providing deeper relationships with their customers. 49 821 455 152 455. 60486 Frankfurt am Main. Phone: 49 69 7191 4969 0.

INTERNAL PAGES

cct-c.de

1

DESKTOP SOLUTIONS

http://www.cct-c.de/en/solutions/desktop-solutions

UNIFIED COMMUNICATIONS and CONTACT CENTER. CASE STUDIES - REFERENCES. Companies invest a large portion of their budget into hiring, training and coaching contact center agents and they take on the investment for funding performance incentives, benefits and salaries. An essential part of running a successful contact centre is finding ways to retain agents so they can provide a return on your investment in them. Modular solutions for agent desktops in an Avaya multimedia environment. 49 821 455 152 455.

2

CONSULTING & INTEGRATION

http://www.cct-c.de/en/solutions/consulting-and-integration

UNIFIED COMMUNICATIONS and CONTACT CENTER. CASE STUDIES - REFERENCES. From OPEX to CAPEX we support. All your business needs. CCT offers a variety of services that support customers at various stages of their contact center development. Consulting for strategy, build and operation of the industry's most advanced contact centers. System integration of legacy and new systems for contact center and unified communication solutions. Managed, hosting, hybrid and housing service. 49 821 455 152 455.

3

Become a Partner

http://www.cct-c.de/en/partners/become-a-partner

UNIFIED COMMUNICATIONS and CONTACT CENTER. CASE STUDIES - REFERENCES. BECOME A CCT PARTNER. If you would like to work with us and benefit from the breadth of skill and knowledge we can bring to your company, along with the superb customer relations we already have in place, please contact us to find out more. Stronger customer loyalty with ContactPro. Higher chances in new projects. Higher added value through consulting and integration. 49 821 455 152 455. 60486 Frankfurt am Main. Phone: 49 69 7191 4969 0.

4

News & Events

http://www.cct-c.de/en/news-events

UNIFIED COMMUNICATIONS and CONTACT CENTER. CASE STUDIES - REFERENCES. See our latest podcast:. Uwe Kreuter, Managing Director, of CCT Solutions, Avaya Breeze and newly announced Avaya Oceana are welcome developments. 06 July 2016, PRESS RELEASE:. CCT ContactPro with Outbound Engagement now rated Avaya Compliant. CCT ContactPro is compatible with Avaya Proactive Outreach Manager 3.0.1. Helps businesses improve outbound and blended customer service, increase engagement quality and staffing flexibility.

5

Why CCT

http://www.cct-c.de/en/why-cct-en

UNIFIED COMMUNICATIONS and CONTACT CENTER. CASE STUDIES - REFERENCES. CCT is leading the way in total customer experience solutions by offering an end-to-end approach to managing deeper customer relationships through modern Omni-Channel and Unified Communication Solutions. The extremely knowledgeable Consulting and Integration team is on the leading edge, to define new requirements for a modern, customer oriented communication and integrate these into an innovative customer service solution. Andrea Kreut...

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cct-c.de

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UNIFIED COMMUNICATIONS and CONTACT CENTER. CCT is leading the way in multi-media customer experience solutions. Based on Avaya technology, CCT helps companies communicate with a new generation of customers, through social media, chat, and video, ensuring their contact center agents adapt to the changing customer landscape, decreasing contact center costs and providing deeper relationships with their customers. 49 821 455 152 455. 60486 Frankfurt am Main. Phone: 49 69 7191 4969 0.

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