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Christi Graybill

The Customer Experience

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Christi Graybill | christigraybill.blogspot.com Reviews
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The Customer Experience
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1 christi graybill
2 the customer experience
3 observing the environment
4 talking
5 laughter
6 music
7 are there windows
8 modeling desired behavior
9 by marshall rosenberg
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Christi Graybill | christigraybill.blogspot.com Reviews

https://christigraybill.blogspot.com

The Customer Experience

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1

Christi Graybill: Go! Service - Go with the Five Es

http://christigraybill.blogspot.com/2012/11/go-service-go-with-five-es.html

Sunday, November 4, 2012. Service - Go with the Five Es. Providing excellent customer service is not about a single interaction. It's about the entire customer experience. There are five primary Essential Elements that create a memorable and outstanding experience for the customer. Greet each customer as they enter your store with warmth and enthusiasm. Make eye contact and smile! Be prepared to be helpful. Create an environment that is tidy, organized, and inviting for play and for purchases. Make it ea...

2

Christi Graybill: Would You Like a Side of Cross Sell With That?

http://christigraybill.blogspot.com/2010/08/would-you-like-side-of-cross-sell-with.html

Sunday, August 1, 2010. Would You Like a Side of Cross Sell With That? The girl replied, "Any of us can help you." I looked between the two people closest to me and said to my son, "Eeeny meany miney moe." The young woman then said, "Unless you want us to fight over you." She won! There's nothing like a good joke to win me over. At first I was annoyed at having to drive back, but my experience with the gentleman who helped me was so pleasant I couldn't be annoyed anymore. Then it occurred to me! When I o...

3

Christi Graybill: Making the Experience Meaningful and Authentic

http://christigraybill.blogspot.com/2012/09/making-experience-meaningful-and.html

Saturday, September 1, 2012. Making the Experience Meaningful and Authentic. Yes I am working on Saturday of a holiday weekend. I hopped in our email application to set the reminder that we will be out of the office on Monday. I spotted this wonderful email from a Calendars.com customer:. Your Question, Comment or Feedback:. I unfortunately did not get the representative's. Name, but i am pretty sure your system can find out. Using my email/ name). I ordered 5 calendars. Chris was knowledgable about our ...

4

Christi Graybill: August 2010

http://christigraybill.blogspot.com/2010_08_01_archive.html

Sunday, August 1, 2010. Would You Like a Side of Cross Sell With That? The girl replied, "Any of us can help you." I looked between the two people closest to me and said to my son, "Eeeny meany miney moe." The young woman then said, "Unless you want us to fight over you." She won! There's nothing like a good joke to win me over. At first I was annoyed at having to drive back, but my experience with the gentleman who helped me was so pleasant I couldn't be annoyed anymore. Then it occurred to me! When I o...

5

Christi Graybill: Travelling and the Customer Experience

http://christigraybill.blogspot.com/2010/07/travelling-and-customer-experience.html

Saturday, July 24, 2010. Travelling and the Customer Experience. In my daily life, the customer experience is a huge part of my world. As I navigate through my day, I find myself constantly making note of experiences, both positive and negative. My team can attest, I frequently return to work with an anecdote about an experience I have had as a customer and a way we can apply the new knowledge to our interactions with our customers. First, I would like to point out that even though we waltzed in at about...

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