customerservices.inclarity.co.uk customerservices.inclarity.co.uk

customerservices.inclarity.co.uk

Help Centre

Welcome to the Inclarity Help Centre. Watch our company video. Feature and Software Information. Useful Links and Guides. Having issues making Outbound Calls? Check out our new diagnostic page on troubleshooting One Way/No Way Voice. A new page on how to resolve some SMT errors can be found here. Polycom Handset Upgrade Process. Page is now live. Please all check you have the latest Polycom firmware!

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Help Centre | customerservices.inclarity.co.uk Reviews
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Welcome to the Inclarity Help Centre. Watch our company video. Feature and Software Information. Useful Links and Guides. Having issues making Outbound Calls? Check out our new diagnostic page on troubleshooting One Way/No Way Voice. A new page on how to resolve some SMT errors can be found here. Polycom Handset Upgrade Process. Page is now live. Please all check you have the latest Polycom firmware!
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1 submit a request
2 my activities
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4 hardware information
5 troubleshooting
6 inclarity internal
7 what's new
8 click for help
9 issues
10 helpcentre@inclarity co uk
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Help Centre | customerservices.inclarity.co.uk Reviews

https://customerservices.inclarity.co.uk

Welcome to the Inclarity Help Centre. Watch our company video. Feature and Software Information. Useful Links and Guides. Having issues making Outbound Calls? Check out our new diagnostic page on troubleshooting One Way/No Way Voice. A new page on how to resolve some SMT errors can be found here. Polycom Handset Upgrade Process. Page is now live. Please all check you have the latest Polycom firmware!

INTERNAL PAGES

customerservices.inclarity.co.uk customerservices.inclarity.co.uk
1

Troubleshooting – Help Centre

https://customerservices.inclarity.co.uk/hc/en-us/categories/200175116-Troubleshooting

Im having issues hearing people on calls. I cant hear the other person, or they cant hear me. There is noise on my call. My handset has an error message on it. My softphone has an error on it. Mobile Softphone (Android and iOS) Error Messages. PC Softphone (Windows Only) Error Messages. I have a problem with one of the Inclarity Applications. See all 7 articles. All of my phones are affected at the same time. EFM (Ethernet First Mile) Troubleshooting.

2

Hardware Information – Help Centre

https://customerservices.inclarity.co.uk/hc/en-us/categories/200113408

These guides will give you an overview of commonly used handset features and functions. Gigaset Base Units and Handsets. Softphones (PC and Mobile). Netcentrex Handsets (User Guides Only). See all 12 articles. Polycom Handset Upgrade Process. Please note, the Help Centre is a work in progress. If you would like to see anything added, or spot an error, please send an email to:.

3

Polycom Handset Upgrade Process – Help Centre

https://customerservices.inclarity.co.uk/hc/en-us/articles/206887497

Polycom Handset Upgrade Process. Inclarity have been working hard to improve the service of some of our more common faults. We were noticing a lot of faults on our old Polycom server, the registration process and the firmware which was supported. A mass upgrade of firmware on these devices is not simple so we have completely rebuilt the server in question to ensure a better service. You can check the firmware version of your handset by performing the following steps:. Server Username: As per table below.

4

Gigaset Base Units and Handsets – Help Centre

https://customerservices.inclarity.co.uk/hc/en-us/articles/202428956-Gigaset-Base-Units-and-Handsets

Gigaset Base Units and Handsets. This page details information about the Gigaset handsets and Base Units. To view error messages that may occur, please click here. A handset must be paired with a Base Unit to work. The number of handsets each base unit can be paired with is found below the base unit image. N300 IP Base Unit. Allows 6 registered handsets. With 3 concurrent calls. N510 IP Base Unit. Allows 6 registered handsets. With 4 concurrent calls. END OF LIFE DEVICES. Was this article helpful?

5

Headset Compatibility Guide – Help Centre

https://customerservices.inclarity.co.uk/hc/en-us/articles/206828507

Any compatible Aastra Handsets require the RJ9 bottom cable to connect. Please note the Aastra 6730 and 6731 can work by removing the receiver from the socket at the back and replacing it with a headset. There is not exclusively a headset socket on either device. Any compatible Cisco Handsets require the 2.5mm bottom cable to connect. Any compatible Gigaset Handsets require the RJ9 bottom cable to connect. 321/331/335 require the 2.5mm bottom cable. 450/650 and VVX require the RJ9 bottom cable.

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Welcome to the Inclarity Help Centre. Watch our company video. Feature and Software Information. Useful Links and Guides. Having issues making Outbound Calls? Check out our new diagnostic page on troubleshooting One Way/No Way Voice. A new page on how to resolve some SMT errors can be found here. Polycom Handset Upgrade Process. Page is now live. Please all check you have the latest Polycom firmware!

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