customerstarservice.com

Customer Star Service

Welcome to Customer Star Service's Web Site! What is the impact of dissatisfied customers on your organization? Studies indicate that dissatisfied customers tell 12 to 16 existing or potential customers bad news about your organization. Customer Star Service offers training, consulting, and process improvement services that will help your organization exceed customer expectations and improve your bottom line. Web site best viewed in a 800x600 resolution, a Java enabled browser.

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Customer Star Service | customerstarservice.com Reviews

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Welcome to Customer Star Service's Web Site! What is the impact of dissatisfied customers on your organization? Studies indicate that dissatisfied customers tell 12 to 16 existing or potential customers bad news about your organization. Customer Star Service offers training, consulting, and process improvement services that will help your organization exceed customer expectations and improve your bottom line. Web site best viewed in a 800x600 resolution, a Java enabled browser.

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Customer Star Service | customerstarservice.com Reviews

https://customerstarservice.com

Welcome to Customer Star Service's Web Site! What is the impact of dissatisfied customers on your organization? Studies indicate that dissatisfied customers tell 12 to 16 existing or potential customers bad news about your organization. Customer Star Service offers training, consulting, and process improvement services that will help your organization exceed customer expectations and improve your bottom line. Web site best viewed in a 800x600 resolution, a Java enabled browser.

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customerstarservice.com

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Customer Star Service

http://www.customerstarservice.com/About.html

Joyce Major, CSS partner. Joyce Major has been working with wide variety of private, public and non-profit organizations in the area of training, organizational development and customer service within the United States and in Europe for over 20 years. She is the author of several customer service articles and programs, many of which have won awards and recognition for CSS and its clients.

2

Customer Star Service

http://www.customerstarservice.com/Workshops.html

Serve Your Customers Better and Thrive! Over 90% of customers will not complain when they are dissatisfied? It takes 4 to 5 times as many resources to get a new customer as it does to retain a customer? 75% of customers leave due to poor customer service or business relationships, NOT product quality? 40% of customers will leave even when they are satisfied with your product or service. FIND OUT HOW YOU CAN ATTRACT AND RETAIN CUSTOMERS. Quick and easy ways to build trust and establish rapport.

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Customer Star Service

http://www.customerstarservice.com/Clients.html

Partial List of Satisfied Customers. Customer Service Training Academy. Lewis Ginter Botanical Garden. Siewer s Lumber Company. United States Botanic Garden. Virginia Department of Rehab Services. Virginia Health Quality Center. West Virginia Medical Institute.

4

Customer Star Service

http://www.customerstarservice.com/Mystery.html

Happening when customers do business with your organization? Find out how customers and potential customers actually see and experience your organization. Know where to best concentrate your customer training dollars to address known customer service skill gaps. Keep the good customers you have so that you won't need to unnecessarily spend money on marketing and sales trying to find new customers to replace the ones you have lost due to poor service.

5

Customer Star Service

http://www.customerstarservice.com/Train.html

5 Star Program for Customer Service Professionals. Six-Step Call Process Sales or Service. Customized Sales and Service Programs. Overview of Customer Service. Who Moved My Cheese? Using the Telephone Effectively. Giving and Getting Feedback. Fully scripted training packages with. Instructor s Guide, Participant Manuals, and Overheads. Personal Profile System 2800 Series, DiSC Learning Resources,. Personal Learning Insights Profile , and Coping and Stress Profile. We implemented changes immediately.

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Welcome to Customer Star Service's Web Site! What is the impact of dissatisfied customers on your organization? Studies indicate that dissatisfied customers tell 12 to 16 existing or potential customers bad news about your organization. Customer Star Service offers training, consulting, and process improvement services that will help your organization exceed customer expectations and improve your bottom line. Web site best viewed in a 800x600 resolution, a Java enabled browser.

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