customerexperienceupdate.com
Culture - Customer Experience Update
http://www.customerexperienceupdate.com/culture
Input your email to sign up, or if you already have an account, log in here! I forgot my password. Enter your email address to reset your password. A temporary password will be e‑mailed to you. Nevermind, I remember my password. BE IN THE KNOW ON. INDUSTRY INSIGHTS YOUR PEERS ARE READING. We organize all of the trending information in your field so you don't have to. Join 50,000 users and stay up to date on the latest articles your peers are reading. You know about us, now we want to get to know you!
customerexperienceupdate.com
Customer Experience - Customer Experience Update
http://www.customerexperienceupdate.com/customer-experience
Input your email to sign up, or if you already have an account, log in here! I forgot my password. Enter your email address to reset your password. A temporary password will be e‑mailed to you. Nevermind, I remember my password. BE IN THE KNOW ON. INDUSTRY INSIGHTS YOUR PEERS ARE READING. We organize all of the trending information in your field so you don't have to. Join 50,000 users and stay up to date on the latest articles your peers are reading. You know about us, now we want to get to know you!
customerexperienceupdate.com
Loyalty - Customer Experience Update
http://www.customerexperienceupdate.com/loyalty
Input your email to sign up, or if you already have an account, log in here! I forgot my password. Enter your email address to reset your password. A temporary password will be e‑mailed to you. Nevermind, I remember my password. BE IN THE KNOW ON. INDUSTRY INSIGHTS YOUR PEERS ARE READING. We organize all of the trending information in your field so you don't have to. Join 50,000 users and stay up to date on the latest articles your peers are reading. You know about us, now we want to get to know you!
destinationcrm.com
Customer Care in the Age of the Smartphone - CRM Magazine
http://www.destinationcrm.com/Articles/Web-Exclusives/Viewpoints/Customer-Care-in-the-Age-of-the-Smartphone-60150.aspx
CRM Across the Wire. Archived Best Practices Articles. Best Practices White Papers. Customer Care in the Age of the Smartphone. Don't let confusion around new devices undermine future opportunities. Posted Jan 27, 2010. Expected to capture more than 75 percent of the total mobile base by 2014, the smart phone market shows no signs of slowing down. Spiraling Costs, Underutilized Services, and Unnecessary Returns. Merging CRM and Mobile Device Management. So how is this done? Agents now effectively become ...
kmworld.com
KMWorld 100 COMPANIES That Matter in Knowledge Management - KMWorld Magazine
http://www.kmworld.com/Articles/Editorial/Features/KMWorld-100-COMPANIES-That-Matter-in-Knowledge-Management-102189.aspx
The Future of the Future. What is Knowledge Management and More. KMWorld Magazine - Current Issue. KMWorld Magazine - Past Issues. Cognitive computing and AI: allies or adversaries? It is clear that accepting "cognitive" and AI as synonyms is too simplistic an approach for today's rapidly moving field. We have a very long way to go in both science and execution before the flip to a machine-driven society takes place. Image, Forms, Document Capture. Records Management, E-Discovery, Compliance. Mar 1, 2015.
destinationcrm.com
The KM You're Already Doing - CRM Magazine
http://www.destinationcrm.com/Articles/CRM-News/CRM-Featured-News/The-KM-Youre-Already-Doing-46101.aspx
CRM Across the Wire. Archived Best Practices Articles. Best Practices White Papers. The KM You're Already Doing. Why is knowledge management so hard to define? The concept itself is no longer new, although the terms used to label it vary: learning management, information management, expertise management and so on. Yet ask any two experts for a precise definition of KM and you'll likely get very different answers. Posted Aug 14, 2001. Why is knowledge management so hard to define? Instead of trumpeting ho...
destinationcrm.com
Enterprise CRM Articles, Analysis, and News - CRM Magazine
http://www.destinationcrm.com/Categories/Enterprise-CRM_263.aspx
CRM Across the Wire. Archived Best Practices Articles. Best Practices White Papers. Invoca Unveils New Enterprise Call Intelligence Platform. Invoca Enterprise helps marketers analyze hundreds of data points in real time to automatically shape the customer experience during the call and in future interactions in any channel. CRM Across the Wire. Posted 04 Aug 2016. Macy's Pilots IBM Watson-Based Shopping Companion. Posted 22 Jul 2016. Eptica Partners with SpiceCSM. CRM Across the Wire. Posted 17 May 2016.
infotoday.com
How Gaming Could Improve Information Literacy
http://www.infotoday.com/cilmag/may06/Doshi.shtml
Enterprise Search and Discovery. Library Leaders [Digital Strategy] Summit. Database Trends and Applications. Streaming Media European Edition. American Society for Indexing. Order the ITI Catalog. Streaming Media - Business of Video. SpeechTech Annual Reference Guide. Streaming Media European Sourcebook. The Information Advisor's Guide to Internet Research. Information Today Europe eNews. Smart Customer Service eWeekly. Streaming Media Europe XTra. Streaming Media Producer FOCUS. To play a game! The fil...
infotoday.com
Internet Librarian 2010 - Insights, Imagination & Info Pros: Adding Value to the Internet
http://www.infotoday.com/il2010
Enterprise Search and Discovery. Library Leaders [Digital Strategy] Summit. Database Trends and Applications. Streaming Media European Edition. American Society for Indexing. Order the ITI Catalog. Streaming Media - Business of Video. SpeechTech Annual Reference Guide. Streaming Media European Sourcebook. The Information Advisor's Guide to Internet Research. Information Today Europe eNews. Smart Customer Service eWeekly. Streaming Media Europe XTra. Streaming Media Producer FOCUS. Whether you are managin...
destinationcrm.com
Marketing Automation Articles, Analysis, and News - CRM Magazine
http://www.destinationcrm.com/Categories/Marketing-Automation_257.aspx
CRM Across the Wire. Archived Best Practices Articles. Best Practices White Papers. Paytronix Adds Campaign Center Analytics. New features allow restaurants and retailers to align their businesses with guest preferences. CRM Across the Wire. Posted 23 Aug 2016. Hive9 Integrates Marketing Performance with Workfront. Users can plan marketing budgets and campaigns in Hive9 and seamlessly execute them in Workfront. CRM Across the Wire. Posted 23 Aug 2016. Adobe Launches Segment Comparison. CRM Across the Wire.
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