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FutureSmith - Creative Economy Leadership

FutureSmith guides senior leaders in developing a customer-centric culture of service and value co-creation, which naturally generates dynamic growth. Innovation is NOT Dead It’s Destructive! The pundits are at it again. Last week the Wall Street Journal. Introduced its series “The Innovation Paradox.” The first article, “The Economy’s Hidden Problem: We’re out of Big Ideas,” bemoans the notion the US has been in an “innovation slump”. The Moment of Truth: A Co-creation Perspective. Instinctively pops in...

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FutureSmith - Creative Economy Leadership | future-smith.com Reviews

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FutureSmith guides senior leaders in developing a customer-centric culture of service and value co-creation, which naturally generates dynamic growth. Innovation is NOT Dead It’s Destructive! The pundits are at it again. Last week the Wall Street Journal. Introduced its series “The Innovation Paradox.” The first article, “The Economy’s Hidden Problem: We’re out of Big Ideas,” bemoans the notion the US has been in an “innovation slump”. The Moment of Truth: A Co-creation Perspective. Instinctively pops in...

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FutureSmith - Creative Economy Leadership | future-smith.com Reviews

https://future-smith.com

FutureSmith guides senior leaders in developing a customer-centric culture of service and value co-creation, which naturally generates dynamic growth. Innovation is NOT Dead It’s Destructive! The pundits are at it again. Last week the Wall Street Journal. Introduced its series “The Innovation Paradox.” The first article, “The Economy’s Hidden Problem: We’re out of Big Ideas,” bemoans the notion the US has been in an “innovation slump”. The Moment of Truth: A Co-creation Perspective. Instinctively pops in...

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future-smith.com

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The Moment of Truth: A Co-creation Perspective - FutureSmith -

http://future-smith.com/moment-truth-co-creation-perspective

The Moment of Truth: A Co-creation Perspective. Words are made for a certain exactness of thought, as tears are for a certain degree of pain. What is least distinct cannot be named; what is clearest is unutterable. The Spanish expression el momento de la verdad signified the point in a bullfight when the matador makes the kill. The English translation, the moment of truth, first appeared in Ernest Hemingway’s. Death in the Afternoon (1932). Any interaction in the process that includes the paying customer.

2

Until Knowledge Becomes Perfect - FutureSmith -

http://future-smith.com/knowledge-becomes-perfect

Until Knowledge Becomes Perfect. Ignorance must be excused in the human existence because human knowledge can rarely be perfect. But it’s hard to excuse ignorance when it’s a deliberate choice or arrogantly lorded over those who seek to find and offer a more perfect knowledge. And while human history is chock full of examples, we tend to relegate them to a place called our ignorant past, all the while blind to. Our current ignorance, which has yet to be exposed. In the early 20. The New York Times. How s...

3

Work | Future Smith

http://future-smith.com/work

We assess the current competency level of the organization as it relates to the desired competency level and determine a plan to bring the organization along to a reasonably attainable level of competency in a reasonably attainable time frame. Executive Briefing on Five Competencies. We perform executive briefings to prepare the leaders for the task of leading the organization along the competency building path. Customized Workshop Development based on five Competencies. Need a change in perspective for ...

4

Business Thinking Assesment | Future Smith

http://future-smith.com/assessment

Take our free Current-Thinking assessment to determine you and your leadership team’s readiness for dynamic value creation. We will be in touch to provide our analysis of your responses. Thanks! What is Your Current Thinking? Fields marked with a * are required. If you are a human and are seeing this field, please leave it blank. To what level are your organization’s strategic efforts translating to expected or desired growth? How highly are customers truly regarded at all levels of the organization?

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Innovation – What it is, and is NOT - FutureSmith -

http://future-smith.com/innovation

Innovation What it is, and is NOT. You keep using that word, I do not think it means what you think it means. Inigo Montoya’s famous line from. Instinctively pops into my head (sometimes muttered under my breath) when I read yet another article on the thin, worn topic of innovation . In its misunderstood overuse, the word has become diluted. And should never be used interchangeably. Secondly, innovation is not rooted in technology. And lastly, the pursuit of innovation is not in and of itself innovation.

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tracihoff.com

Traci Hoff, Technical Communicator

http://tracihoff.com/index.html

Traci Hoff, LLC. Helping Idaho's small businesses connect with their customers and employees. As a business owner/manager, you have a lot to do. Why not let me take care some of those writing, editing, and design projects that you've been putting off? I have more than a decade of experience helping people communicate technical and not-so-technical information. I'll get to know your business, and help you reach your customers and your employees. Improved understanding for the user. 9742; 208 321 9326.

cx-journey.com

CX Journey™: August 2015

http://www.cx-journey.com/2015_08_01_archive.html

DECIDE DISCOVER DO DELIVER DELIGHT And do it all over again! Friday, August 28, 2015. CX Journey™ Musings: Busy Work vs. Real Work. Image courtesy of myfrozenlife. Think about the things that you're doing to transform your organization and your customer experience. Are you doing busy work? Or are you doing real work? Today's post is inspired by this quote from Thomas Edison:. Wow Doesn't that just describe what's required to make some real improvements when it comes to customer experience transformation!

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future-smith.com

FutureSmith - Creative Economy Leadership

FutureSmith guides senior leaders in developing a customer-centric culture of service and value co-creation, which naturally generates dynamic growth. Innovation is NOT Dead It’s Destructive! The pundits are at it again. Last week the Wall Street Journal. Introduced its series “The Innovation Paradox.” The first article, “The Economy’s Hidden Problem: We’re out of Big Ideas,” bemoans the notion the US has been in an “innovation slump”. The Moment of Truth: A Co-creation Perspective. Instinctively pops in...

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