bestcustomerretention.com
Delighted Customers are to be Feared Not Revered
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Strategies for Customer Loyalty. Delighted Customers are to be Feared Not Revered. On February 20th, 2013. Do your customers say they are delighted with the services or products from your company? They are using a code word that your company must translate. They have chosen words that sound wonderful on the surface and also help the buyer conjure up a positive image. As home buyers, we have had to recognize the coded language in order to be realistic about our expectations. Customers use the word delight...
bestcustomerretention.com
Customer Satisfaction Programs That Rock
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Strategies for Customer Loyalty. Customer Satisfaction Programs That Rock. On August 5th, 2013. To keep the customer satisfaction numbers impressive, there are certain actions every company must take. You likely already know what the basics are. 1 Have a program that continually probes for customer satisfaction levels. 2 Have a program that ensures your program #1 above is being executed. 3 Continually make adjustments in response to customer feedback. It’s because there are not enough other superl...
bestcustomerretention.com
Best Customer Retention
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Strategies for Customer Loyalty. Displaying posts categorized under. Include This for Best Customer Retention. On July 23rd, 2015. Every single customer retention program must include actions to let the customers know they are being heard. This is the number one strategy that must be included in every retention plan. If a customer does not feel as if the company is not really listening, all other strategies may fail. It’s that important. Historically, most […]. Continue reading →. On February 6th, 2014.
bestcustomerretention.com
Client Satisfaction Programs
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Strategies for Customer Loyalty. Displaying posts categorized under. Three-Way Collaboration for Best Customer Satisfaction. On November 13th, 2013. Continue reading →. What’s In Your Customer’s Purse? On August 8th, 2013. Continue reading →. Customer Satisfaction Programs That Rock. On August 5th, 2013. To keep the customer satisfaction numbers impressive, there are certain actions every company must take. You likely already know what the basics are. 1. Have a program that continually probes...I know I ...
lovasconsulting.com
Programs & Services - Lovas Consulting
http://lovasconsulting.com/programs
Programs & Services. Sage Discernment for Entrepreneurs. Speaking & Videos. Media (Radio TV Print). Programs & Services. This is new paradigm thinking in which to solve new paradigm problems. You’ve been doing the same thing year after year and you’re getting the same results, good results just not the exceptional results you want. You know you need something different, but what? How do you do planning different? How do you create a success full change? Transformation is a process not an event. This work...
bestcustomerretention.com
What's In Your Customer's Purse?
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Strategies for Customer Loyalty. What’s In Your Customer’s Purse? On August 8th, 2013. When most of us think about a woman’s purse, we think of a fashion element, yet, a purse is largely a utilitarian device playing a critical role in a woman’s daily life. What does this have to do with customers? After all that spirited attention and energy, we return home as proud owners of a new chunk of fashion that ran the gauntlet to win our favor. For a link to an article which highlights how a woman’s purse...
bestcustomerretention.com
2 Things A Plumbing Company Does to Get Outstanding Customer Loyalty
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Strategies for Customer Loyalty. 2 Things A Plumbing Company Does to Get Outstanding Customer Loyalty. On March 4th, 2013. I knew the plumbing company was successful with outstanding customer loyalty. I knew their brand was popular in my marketplace. I got a chance to find out what was going on without using their services first because I got an inside look at their processes. This particular company did two remarkable things that make me want to high five them. 1 Every single morning,. The intake rep co...
bestcustomerretention.com
Customer Loyalty is a Lopsided Bike
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Strategies for Customer Loyalty. Customer Loyalty is a Lopsided Bike. On July 15th, 2013. Does your customer loyalty program resemble this bicycle? This contraption looks like a bike. It operates like a bike. Since it is so lopsided, don’t expect to get any long-term mileage out of it. To continue the bike analogy, every customer loyalty program should have two strong support wheels to provide safety and forward motion, all with a reliable suspension system. Front wheel = Implementation tactics. Suspensi...
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