helpmasterpro.com

emailresponsemanagementsoftware.com

Email Response Management > Home

http://www.emailresponsemanagementsoftware.com/Home/Why-Help-Desk-Software.aspx

Wednesday, August 24, 2016. Benefits of Email Response Management. You have better things to do than answer email. Does this sound like your helpdesk? Is your helpdesk email inbox  overflowing with new requests, or "follow-up" email from your clients? Do you manually "convert" email into helpdesk jobs. Do you reply directly to an email without logging it into your helpdesk system, possibly because your ticketing system makes it too cumbersome or time consuming to do so? To their support issue.  ...We've ...

emailresponsemanagementsoftware.com

Email Response Management > Home

http://www.emailresponsemanagementsoftware.com/home/testimonials.aspx

Wednesday, August 24, 2016. Benefits of Email Response Management. You have better things to do than answer email. Does this sound like your helpdesk? Is your helpdesk email inbox  overflowing with new requests, or "follow-up" email from your clients? Do you manually "convert" email into helpdesk jobs. Do you reply directly to an email without logging it into your helpdesk system, possibly because your ticketing system makes it too cumbersome or time consuming to do so? To their support issue.  ...We've ...

itilservicedesk.com

ITIL Service Desk software > Solutions

http://www.itilservicedesk.com/Solutions

Saturday, August 27, 2016. For Best Practise (ITIL). Priority Manager (inc SLAs). Customer and Officer Web Portal. ITIL Service Desk Solutions. HelpMaster has been designed specifically for price conscious small to medium sized Help Desks and service desks. Do you need the functionality of enterprise-class software, without the massive price tag of top-tier products like Service Now, BMC Remedy, Cherwell, CA, Infra and the like? ITIL - "ITIL is a Registered Trade Mark of AXELOS Limited.".

australianhelpdesksoftware.com.au

Australian help desk software. Made in Canberra

http://australianhelpdesksoftware.com.au/Australian-help-desk-software

Saturday, August 20, 2016. Australian help desk software. Australian help desk software. Help desk software for customer support. HelpMaster helpdesk software provides a complete set of integrated helpdesk software modules to work across all communication channels within your enterprise. If you are doing business via the phone, email or web, HelpMaster will help you to deliver outstanding customer service. This means that a HelpMaster implementation covers all communication channels of your organizatio.

wizbangwidgets.com

About Wizbang Widgets

http://www.wizbangwidgets.com/About

This site is ficticious. Founded in 2003, Wizbang Widgets is a world-leader in creating, marketing, selling and supporting widgets of all sorts. All of our support operations are modelled around knowledge centered support best practices. We use HelpMaster as our service management software.

knowledgebird.com

A Simple Guide to Creating a Knowledge Base | Knowledge Bird

http://knowledgebird.com/a-simple-guide-to-creating-a-knowledge-base

Picture this: the telephone rings, a flustered client asks you for help. You’ve had this question before, but you can’t remember how you solved the problem last time. You look around for a colleague who might remember, but they’re out to lunch. You sweat. What about this scenario? Documentation is the first thing you look for under stress, but it’s usually the last thing you want to spend time on. My eBook has tips for breaking down an overwhelming task into smaller, bite-size chunks. I know that dee...

australianhelpdesksoftware.com

Australian helpdesk software

http://www.australianhelpdesksoftware.com/Company

Saturday, August 20, 2016. Australian help desk software. About PRD Software - Makers of HelpMaster helpdesk software. Helpdesk Software, Customer support and Service Management Solution. PRD Software is a privately held Australian company headquartered in the nation's capital, Canberra. 100% Focus on help-desk, service desk and ITSM. Why we are different. PRD Software is the leading developer of helpdesk software in Australia. PRD Software is an established business that has a dedicated team of develope...

knowledge-centered-support.com

KCS Glossary

http://www.knowledge-centered-support.com/Glossary

Knowledge Centered Support Glossary of terms. The role of the knowledge base article author. See Role. The author is the person responsible for writing knowledge base content. The author isnt necesarily an expert in the subject matter being written, but they have the literary skills to turn technical knowledge into easily digestible knowledge content. A knowledge base author is likely to consult extensively with a subject matter expert in order to turn geek-speak into language for the n00b. The process a...

knowledge-centered-support.com

KCS links

http://www.knowledge-centered-support.com/KCS-links

Knowledge Centered Support (KCS) links. Consortium for Service Innovation - www.serviceinnovation.org. KCS Academy - http:/ www.thekcsacademy.net. Training, Verification Schemes, Certification, Tools). KCS Wikipedia - http:/ en.wikipedia.org/wiki/Knowledge Centered Support. KCS / ITSM Training. HDI - US - KCS Training. David Kay - US www.dbkay.com/get-training. Macanta - ITSM Consulting and Training. PRD Software - www.prd-software.com.au. ITSMF (International) - www.itsmfi.org. KCS / ITSM Practitioners.

clientservicesoftware.com

Customer Service Software Solutions > About

http://www.clientservicesoftware.com/About

HelpMaster has been used by companies around the world for customer service, help desk and IT service management since its initial release in 1997. HelpMaster is developed in Canberra, Australia by PRD Software. For further information about HelpMaster, please visit the official HelpMaster site www.helpmasterpro.com. Get a personalized demo. Phone : 61 2 6278 4664. Email: support@prdsoftware.com.au.