hsla.org.au

HSLA

TRAINING & EVENTS. Sharing information giving support providing education. We warmly welcome you to the Health Services Liaison Association. We aim to support health care professionals who manage complaints, compliments and feedback about health services. Membership is free and open to any person who works in this important area. Our members work in a diverse range of health care services across Australia, in city and in regional settings. HSLA’s New Brand. You can contact the HSLA via email.

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TRAINING & EVENTS. Sharing information giving support providing education. We warmly welcome you to the Health Services Liaison Association. We aim to support health care professionals who manage complaints, compliments and feedback about health services. Membership is free and open to any person who works in this important area. Our members work in a diverse range of health care services across Australia, in city and in regional settings. HSLA’s New Brand. You can contact the HSLA via email.

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HSLA | hsla.org.au Reviews

https://hsla.org.au

TRAINING & EVENTS. Sharing information giving support providing education. We warmly welcome you to the Health Services Liaison Association. We aim to support health care professionals who manage complaints, compliments and feedback about health services. Membership is free and open to any person who works in this important area. Our members work in a diverse range of health care services across Australia, in city and in regional settings. HSLA’s New Brand. You can contact the HSLA via email.

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hsla.org.au

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HSLA - Training & Events

http://hsla.org.au/training-events

TRAINING & EVENTS. Training & Events. HSLA WORKSHOP 8 NOVEMBER 2016. SUCCESSFUL MEETINGS TO MANAGE COMPLAINTS. THE HEALTH COMPLAINTS ACT 2016. ESSENTIAL TRAINING FOR YOU, YOUR TEAM, MANAGERS AND CLINICIANS. Click here for flyer. Click here to book via Eventbrite. REGISTRATION OPEN UNTIL NOVEMBER 3 2016. Feature Event at the 2015 Conference! A Complaint Too Far. A hypothetical which will test the limits and performance of complaints and feedback processes. Dr Norman Swan,. Susan Biggar, Consumer. Andrew W...

2

HSLA - BLU-930

http://hsla.org.au/author/blu-930

TRAINING & EVENTS. This author has not yet filled in any details. So far BLU-930 has created 4 blog entries. Escape Fire: Lessons for the Future of Health Care. Donald M. Berwick MD (1999) The Commonwealth Fund, New York. This US paper is based on an address at an Institute of Healthcare Improvement’s National Forum. Identification of doctors at risk of recurrent complaints: a national study of healthcare complaints in Australia. Patient complaints are a good way of monitoring and improving patient safety.

3

HSLA - Resources

http://hsla.org.au/resources

TRAINING & EVENTS. We’re here to help you in your role! Emotional harm from disrespect: the neglected preventable harm. Lauge Sokol-Hessner, Patricia Henry Folcarelli and Kenneth E F Sands 2015. To date, the patient safety movement has focused primarily on physical injury, but definitions of harm in healthcare are much broader: any ‘outcome that negatively affects the patient’s health and/or quality of life’. Download here. The Consumers Health Forum The Real People Real Data Toolkit. Identification of d...

4

HSLA - About Us

http://hsla.org.au/about-us

TRAINING & EVENTS. Complaints Liaison officers (CLO’s), Patient Representatives, Consumer Advocates: however styled, these positions in the health sector can sometimes lack role definition and can be under resourced and isolated. HSLA aims to meet the needs of CLO’s by sharing information, providing peer support and offering education and training. The HSLA recognises the importance of quality and safety in health care premised on an open and responsive health care system for all. Judi McKee, President.

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HSLA - Join

http://hsla.org.au/join

TRAINING & EVENTS. Membership is free and open to any person who works in this important area. Our members work in a diverse range of health care services across Australia, in city and in regional settings. Join us here. You can contact the HSLA via email.

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TRAINING & EVENTS. Sharing information giving support providing education. We warmly welcome you to the Health Services Liaison Association. We aim to support health care professionals who manage complaints, compliments and feedback about health services. Membership is free and open to any person who works in this important area. Our members work in a diverse range of health care services across Australia, in city and in regional settings. HSLA’s New Brand. You can contact the HSLA via email.

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