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Dave Courteen | Under Beautiful Skies
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Stories from a journey. In The Memory Bank. January 25, 2015. My daughters are of the age where they are really keen to know what everyone got for Christmas. They love to ask the question when we meet friends for the first time since 25th December. I think it’s largely because they secretly hope that the person will ask them back and they can talk all about the things they got in their stocking on Christmas morning. In other words activities or events that they can do. Memories that they will create.
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How Do You Turn a Paperclip Into a House? | Under Beautiful Skies
https://underbeautifulskies.wordpress.com/2013/11/25/how-do-you-turn-a-paperclip-into-a-house
Stories from a journey. How Do You Turn a Paperclip Into a House? November 25, 2013. I know this is going to sound like a really daft question but do you know how you turn a paperclip into a house? In fact, have you ever wondered how you take any tiny idea and achieve some brighter bolder ambition? You might honestly think this story I’m about to tell is made up, but it’s true. I’ve seen it on the internet? Now, I’m left pondering the question. The story of the paperclip that became a house. Because then...
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Under Beautiful Skies | Stories from a journey | Page 2
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Stories from a journey. In Pursuit of Excellence. December 30, 2013. So Happy New Year! Oh and of course there are the celebrations to fit in, presents to buy and time needed to visit that Aunt you’ve not seen since, well, last Christmas actually! However despite the busyness of it all I love the sense of new opportunities that a new year brings. Somehow by the calendar year ticking on one forces us to take stock and look at what we plan to do. And also to look back and see what we have achieved. And the...
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The Most Important Question | Under Beautiful Skies
https://underbeautifulskies.wordpress.com/2014/02/24/the-most-important-question
Stories from a journey. The Most Important Question. February 24, 2014. Ever wondered what from a sales perspective is the most important question? Hold that thought for a moment. You see I’m writing this as I’m at the Pro Beauty convention and I’m surrounded by a plethora of exhibition stands with sales guys promoting everything from false eyelashes to fake tans. And a lot more besides. Last night was the industry’s awards night and our Blofield Heath Imagine team made it onto the shortlist for the Day ...
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In Pursuit of Excellence | Under Beautiful Skies
https://underbeautifulskies.wordpress.com/2013/12/30/in-pursuit-of-excellence
Stories from a journey. In Pursuit of Excellence. December 30, 2013. So Happy New Year! Oh and of course there are the celebrations to fit in, presents to buy and time needed to visit that Aunt you’ve not seen since, well, last Christmas actually! However despite the busyness of it all I love the sense of new opportunities that a new year brings. Somehow by the calendar year ticking on one forces us to take stock and look at what we plan to do. And also to look back and see what we have achieved. And the...
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At The Checkout | Under Beautiful Skies
https://underbeautifulskies.wordpress.com/2013/09/27/at-the-checkout
Stories from a journey. September 27, 2013. As you can imagine with my leadership role I get quite a bit of feedback about the Clubs and Spas we operate and because of what I do this is either when something has been exceptionally good or exceptionally bad! But the other day I was chatting to a friend who was telling me about a conversation she had whilst paying for her weekly shop in Tescos. It’s one that we run close to my home! Naturally it’s lovely to hear about someone who has so enjoyed a visit to ...
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Taken For Granted | Under Beautiful Skies
https://underbeautifulskies.wordpress.com/2014/09/30/taken-or-granted
Stories from a journey. September 30, 2014. This month we’ve hosted the Aegon $25K GB Pro Series event at The Shrewsbury Club. It attracts professional tennis players from across Europe with the number one seed being ranked 120th in the world. As you can imagine, there is some excellent tennis on view and this week we attracted the highest attendance we have ever had at the event. The lesson it taught me is that it is relatively simple, but not easy, to create a great first impression. The players lo...
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The Greatest Prize | Under Beautiful Skies
https://underbeautifulskies.wordpress.com/2014/05/24/the-greatest-prize
Stories from a journey. May 24, 2014. Then this evening will see the two Madrid teams, Athletico and Real, go head to head to win the Champions League, the greatest Club prize in European football. It is a match that will be watched by a worldwide audience in excess of 60 million people. Talk about being in the spotlight. But enough of football (and I don’t often say that to be honest! What today has got me thinking about is how do we define the greatest prize? One member at a time. You are commenting us...
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Chasing the Customer Experience | Under Beautiful Skies
https://underbeautifulskies.wordpress.com/2014/10/20/chasing-the-customer-experience
Stories from a journey. Chasing the Customer Experience. October 20, 2014. Over the next five years customer service for gyms and spas may include some of these features as part of the expected offering:. Online chat with your instructor or therapist for advice. Virtual classes online and in the club. Virtual make-up beauty tips. Exercise programming outside of the Club. Here are 13 startling statistics to emphasise the importance of customer service initiatives:. 4 Only 14% of respondents in a 2014 CMO ...
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