lauragibbons.blogspot.com
Six Sigma & Scorecards in the Contact Center
http://lauragibbons.blogspot.com/2007/01/laura-was-published-in-tdwi-httpwww.html
Six Sigma and Scorecards in the Contact Center. Tuesday, January 30, 2007. Laura Was Published in TDWI:. Http:/ www.tdwi.org/news/display.aspx? Posted by L E E. Subscribe to: Post Comments (Atom). Scorecards on BSM Blog. Industry Books and Journals That May Help You Too! Call Center Forecasting and Scheduling. Call Center Management on Fast Forward. Call Center Technology Demystified. Fast Track to MDX. Lean Six Sigma For Service. I Have a Mind for Business and a Bod for Sin." Working Girl.
lauragibbons.blogspot.com
Six Sigma & Scorecards in the Contact Center
http://lauragibbons.blogspot.com/2007/01/laura-was-published-in-eweek-www.html
Six Sigma and Scorecards in the Contact Center. Tuesday, January 30, 2007. Laura Was Published in eWeek! Wwweweek.com/article2/0,1895,1877881,00.asp - 73k. Posted by L E E. Check out this website. They have some really interesting Expedia Consumer Reviews, reports and complaints:. Or check out other great reviews of other famous companies:. Subscribe to: Post Comments (Atom). Scorecards on BSM Blog. Industry Books and Journals That May Help You Too! Call Center Forecasting and Scheduling.
lauragibbons.blogspot.com
Six Sigma & Scorecards in the Contact Center: March 2007
http://lauragibbons.blogspot.com/2007_03_01_archive.html
Six Sigma and Scorecards in the Contact Center. Saturday, March 03, 2007. Check it out for the latest in my life sagas. Posted by L E E. Links to this post. Subscribe to: Posts (Atom). Scorecards on BSM Blog. Industry Books and Journals That May Help You Too! Call Center Forecasting and Scheduling. Call Center Management on Fast Forward. Call Center Technology Demystified. Fast Track to MDX. Lean Six Sigma For Service. I Have a Mind for Business and a Bod for Sin." Working Girl. View my complete profile.
lauragibbons.blogspot.com
Six Sigma & Scorecards in the Contact Center: June 2007
http://lauragibbons.blogspot.com/2007_06_01_archive.html
Six Sigma and Scorecards in the Contact Center. Wednesday, June 13, 2007. Posted by L E E. Links to this post. Friday, June 08, 2007. Not all the glitters, is gold, and so is true in a call center. Most performance management and incentive programs focus heavily on the financial or monetary benefits to help incentivize agent performance. But, in a black belt project, you focus on ways to drive down costs, so I ask you, can it be done? The answer is YES! Posted by L E E. Links to this post. Scorecards Ano...
lauragibbons.blogspot.com
Six Sigma & Scorecards in the Contact Center: July 2006
http://lauragibbons.blogspot.com/2006_07_01_archive.html
Six Sigma and Scorecards in the Contact Center. Wednesday, July 19, 2006. Posted by L E E. Links to this post. Saturday, July 08, 2006. I often am amazed when I find out how advanced we are at EXPE with regards to our Scorecard program - Over the course of the last 2 years, I have presented at a handful of conferences, including CFO, CIO magazines, ICPQ Quality, and BSCOL, where multiple people would approach me afterwards to ask me how they can mirror our work. For reference, check out BSCOL or Balanced...
lauragibbons.blogspot.com
Six Sigma & Scorecards in the Contact Center: January 2007
http://lauragibbons.blogspot.com/2007_01_01_archive.html
Six Sigma and Scorecards in the Contact Center. Tuesday, January 30, 2007. Laura's Case Study on how scorecards can help organizations with their PM; moving away from reports and spreadsheets in order to answer the "WHYs". Http:/ download.microsoft.com/documents/customerevidence/22483 Expedia Case Study.doc http:/ download.microsoft.com/download/c/d/f/cdfa926a-d3af-4120-89fb-7c3bbac5c771/Technical value.ppt. Posted by L E E. Links to this post. Laura Was Published in eWeek! Posted by L E E. View my compl...
lauragibbons.blogspot.com
Six Sigma & Scorecards in the Contact Center
http://lauragibbons.blogspot.com/2006/07/i-often-am-amazed-when-i-find-out-how.html
Six Sigma and Scorecards in the Contact Center. Saturday, July 08, 2006. I often am amazed when I find out how advanced we are at EXPE with regards to our Scorecard program - Over the course of the last 2 years, I have presented at a handful of conferences, including CFO, CIO magazines, ICPQ Quality, and BSCOL, where multiple people would approach me afterwards to ask me how they can mirror our work. For reference, check out BSCOL or Balanced Scorecard Collaborative (bscol.org) - They have a great we...
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