consumer-noize.blogspot.com
consumer noize: Experian, is this really "social responsibility"?
http://consumer-noize.blogspot.com/2010/04/experian-is-this-really-social.html
Friday, April 9, 2010. Experian, is this really "social responsibility"? There is something a bit tawdry, and perhaps even shameful, about a major global corporation misrepresenting itself to its customers and playing “cat and mouse” with the intent of both the U.S. Congress and the major Federal consumer watchdog, the Federal Trade Commission (FTC). That’s certainly seems to be what’s happening with “ FreeCreditReport.com. According to an article in the New York Times. The company previously paid a tota...
consumer-noize.blogspot.com
consumer noize: Excellent Customer Service -- from T.S.A.
http://consumer-noize.blogspot.com/2010/03/excellent-customer-service-from-tsa.html
Monday, March 1, 2010. Excellent Customer Service - from T.S.A. Over the past few years, I’ve done a fair amount of traveling – both in the U.S. and internationally. Particularly since 9/11, the long lines at airport security checkpoints have become more and more aggravating – adding to a growing list of customer service issues associated with air travel. Today, I have a new reason to be impressed. 8221; Well, now I know. In a panic, I called the “Lost and Found” for security at the Charlotte...I did a l...
consumer-noize.blogspot.com
consumer noize: April 2010
http://consumer-noize.blogspot.com/2010_04_01_archive.html
Friday, April 9, 2010. Experian, is this really "social responsibility"? There is something a bit tawdry, and perhaps even shameful, about a major global corporation misrepresenting itself to its customers and playing “cat and mouse” with the intent of both the U.S. Congress and the major Federal consumer watchdog, the Federal Trade Commission (FTC). That’s certainly seems to be what’s happening with “ FreeCreditReport.com. According to an article in the New York Times. The company previously paid a tota...
consumer-noize.blogspot.com
consumer noize: It's about trust, stupid
http://consumer-noize.blogspot.com/2010/02/its-about-trust-stupid_03.html
Wednesday, February 3, 2010. It's about trust, stupid. During his state of the union address, President Barack Obama may not have mentioned the terms “war” or “security” often enough to please former New York mayor Rudy Giuliani, but he got it right about trust. What does this goal have to do with a loss of trust? The global public relations firm, Edelman, conducts and publishes an annual Trust Barometer. The 2010 report is now available. For American businesses, the results are mixed. 8221;, the Edelman...
consumer-noize.blogspot.com
consumer noize: Toyota and Google: When You Lose Your Teflon Coating
http://consumer-noize.blogspot.com/2010/02/toyota-and-google-when-you-lose-your.html
Thursday, February 4, 2010. Toyota and Google: When You Lose Your Teflon Coating. Teflon is a brand name for a “non-stick” coating used on cookware – among many other products. However, in the early 1980’s, the term began to be used to describe public figures to whom criticism does not seem to stick. First applied to Ronald Reagan, it has also been used to describe a range of public figures including “Teflon Tony” (Blair)”, former British Prime Minister. Both companies have recently stumbled. For Toyota,...
consumer-noize.blogspot.com
consumer noize: March 2010
http://consumer-noize.blogspot.com/2010_03_01_archive.html
Saturday, March 6, 2010. Toyota . . . A global market leader, tying itself in knots. 8220;I know that you believe you understand what you think I said, but I’m not sure you realize that what you heard is not what I meant.”. I almost hate to return to the subject of Toyota, but occasionally I read something that just plain makes my head hurt. This is one of those times. An article in the New York Times (“ Millions of Toyotas Recalled, None in Japan. What causes my head to hurt? It’s a simple questio...
consumer-noize.blogspot.com
consumer noize: Toyota . . . A global market leader, tying itself in knots
http://consumer-noize.blogspot.com/2010/03/toyota-global-market-leader-tying.html
Saturday, March 6, 2010. Toyota . . . A global market leader, tying itself in knots. 8220;I know that you believe you understand what you think I said, but I’m not sure you realize that what you heard is not what I meant.”. I almost hate to return to the subject of Toyota, but occasionally I read something that just plain makes my head hurt. This is one of those times. An article in the New York Times (“ Millions of Toyotas Recalled, None in Japan. What causes my head to hurt? It’s a simple questio...
consumer-noize.blogspot.com
consumer noize: Toyota: “The first duty of love is to listen”
http://consumer-noize.blogspot.com/2010/02/toyota-first-duty-of-love-is-to-listen.html
Monday, February 8, 2010. Toyota: “The first duty of love is to listen”. Here are some further thoughts on the continually emerging story of Toyota and its potentially lethal acceleration problems. As I noted in an earlier blog. Adding credence to those observations, here are a couple of examples that help illustrate the point. The first comes from a very recent article in the Wall Street Journal. During the course of that news conference, the Journal notes:. 8220;Answering the question of why Toyota did...
consumer-noize.blogspot.com
consumer noize: February 2010
http://consumer-noize.blogspot.com/2010_02_01_archive.html
Monday, February 8, 2010. Toyota: “The first duty of love is to listen”. Here are some further thoughts on the continually emerging story of Toyota and its potentially lethal acceleration problems. As I noted in an earlier blog. Adding credence to those observations, here are a couple of examples that help illustrate the point. The first comes from a very recent article in the Wall Street Journal. During the course of that news conference, the Journal notes:. 8220;Answering the question of why Toyota did...
consumer-noize.blogspot.com
consumer noize: Trust in social media; in the eye of the beholder?
http://consumer-noize.blogspot.com/2010/02/trust-in-social-media-in-eye-of.html
Friday, February 5, 2010. Trust in social media; in the eye of the beholder? The 2010 Edelman Trust Barometer (which I wrote about as part of an earlier posting. Was recently released. If you find social media distasteful, there’s news here for you. If you’re a social media fan – there’s something here for you, too. If your cup is half empty, you’d note that:. Similarly, “conversations with your friends and peers” as a source of trusted information also plays to mixed reviews (down from 40% t...As is som...
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