hthts.com
High Tech High Touch Solutions, Inc. Tele-seminars
http://www.hthts.com/hthtsteleseminars.htm
High Tech High Touch Solutions Help Desk, Service Desk and Call Center Consulting and Conferences and Expos. Free Stuff and Resources. High Tech High Touch Solutions offers complimentary tele-seminars presented by speakers who work in Contact Centers, Service Desks, are professional speakers, trainers or industry experts. We use a gently facilitated format and often open the lines for discussions. To send us any questions you may like to ask the speaker in advance. TIME: 11:00 - 12:00 AM (Pacific Time) /.
abundantlivingaftercatastrophe.wordpress.com
Daring to Dream; Taking a Leap | Abundant Living After Catastrophe
https://abundantlivingaftercatastrophe.wordpress.com/2013/03/21/daring-to-dream-taking-a-leap
Abundant Living After Catastrophe. LOVE, HOPE, FAITH. WHAT IS “Abundant Living After Catastrophe? 8220;…You Shall Be a Miracle…By the Grace of God”. Daring to Dream; Taking a Leap. March 21, 2013. 8220;Daring to dream what is deepest in our collective longings is. What makes us most human and fully alive.”. 8211; Wendy Wright , The Vigil. I had to assess where I was, what was possible, and do my best to discern where wisdom was pointing. But before that, I had to recover from the shock and pain of the.
janmclaughlin.blogspot.com
Your Communication Connection: November 2012
http://janmclaughlin.blogspot.com/2012_11_01_archive.html
Tuesday, November 27, 2012. Employ Selective Agreement to be a better listener. Most people do not listen with the intent to understand; they listen with the intent to reply.". To truly listen we need, indeed, to focus on understanding the other person. And. Suspending judgment. In other words, be open to new possibilities or alternatives. An excellent technique to employ is another form of what I call. Let's explore a second form of. Verbal aikido ─. This technique asks you to look ─. Or listen ─. Enter...
janmclaughlin.blogspot.com
Your Communication Connection: March 2013
http://janmclaughlin.blogspot.com/2013_03_01_archive.html
Sunday, March 10, 2013. Empower your employees to deliver exceptional customer service. I was just in San Francisco for the National Speakers Association How and Now Weekend. Our conference was at the San Francisco Airport Marriott Waterfront. It was one of the best hotel experiences I've had and by sharing this with you, I ask you to think about whether or not you empower your employees to deliver exceptional customer service. Why worry about $40? Yet studies show i. Subscribe to: Posts (Atom). Enter a ...
janmclaughlin.blogspot.com
Your Communication Connection: How to Stay COOL When Things Heat UP!
http://janmclaughlin.blogspot.com/2015/01/how-to-stay-cool-when-things-heat-up.html
Tuesday, January 27, 2015. How to Stay COOL When Things Heat UP! When things heat up, we can blame the heat—and our reaction—on a little critter. Otherwise known as the. Amygdala, it holds emotional memory—fear, anger—and ‘helps’ us react without thinking. Seth Godin—the author and blogger whose TED Talks are very popular—calls it our ‘lizard brain.’. He says, “Your lizard brain is here to stay. Your job is to figure out how to quiet it and ignore it.”. Subscribe to: Post Comments (Atom).
janmclaughlin.blogspot.com
Your Communication Connection: February 2015
http://janmclaughlin.blogspot.com/2015_02_01_archive.html
Wednesday, February 18, 2015. Exercise Verbal Aikido to keep your COOL! Aikido is a form of martial arts focused on protecting both the attacker and the defender. To perhaps oversimplify: if they’re pushing, pull; if they’re pulling, push. Push back and you’re creating conflict! The first technique of verbal aikido is. Look for something you can. With in what the person is saying. Too often we’re looking for how we can correct them or disagree with them. 8220;You may be right, and…”. Getting defensive an...
janmclaughlin.blogspot.com
Your Communication Connection: May 2014
http://janmclaughlin.blogspot.com/2014_05_01_archive.html
Monday, May 5, 2014. New ownership means great service at coffee shop! The coffee shop next door to my condo is now under new management. 9472;M ark's the owner and Maddie's the head barista. I stopped in to welcome them and let them know that it was an uphill battle. The last ownership and staff did pretty much nothing right. O. Ne night soon thereafter I walked by and noticed the only light was coming from the open door.to the kitchen. Stopped in the next day and su. And they leave the light on. My won...
janmclaughlin.blogspot.com
Your Communication Connection: November 2014
http://janmclaughlin.blogspot.com/2014_11_01_archive.html
Tuesday, November 4, 2014. Agenda: the anchor that keeps your meeting from drifting aimlessly. A good agenda will help keep the meeting. From drifting aimlessly. When a thorough agenda is sent out ahead of time participants will be more likely to come prepared, you'll receive more buy-in, and a greater sense of inclusiveness will develop. Be sure your agenda includes the basics:. Meeting date, time and place. Purpose of meeting ─ write at the top of the agenda. Leader or facilitator,. Subscribe to: Posts...
janmclaughlin.blogspot.com
Your Communication Connection: When Things Heat UP─the way we look and sound have impact!
http://janmclaughlin.blogspot.com/2015/02/when-things-heat-upthe-way-we-look-and.html
Tuesday, February 3, 2015. When Things Heat UP─the way we look and sound have impact! The way we look and sound in a situation—and the way the other person looks and sounds—can have a lot to do with things heating up. We call this the Process. And can look at it from both ‘sides’ when things heat up. Did the way you looked and sounded when things heated up help escalate the situation? And, did you react. To the other person’s facial expressions and body language or tone of voice? View my complete profile.
