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Social Media CX — Social Media, Non-Profits and the Customer Experience

Social Media, Non-Profits and the Customer Experience

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Social Media CX — Social Media, Non-Profits and the Customer Experience | socialmediacustomerexperience.com Reviews
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Social Media, Non-Profits and the Customer Experience
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1 social media cx
2 principles
3 research
4 infographics
5 by ray bryant
6 leave a comment
7 leo tolstoy
8 anna karenina
9 keep reading…
10 filed under uncategorized
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Social Media CX — Social Media, Non-Profits and the Customer Experience | socialmediacustomerexperience.com Reviews

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Social Media, Non-Profits and the Customer Experience

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1

The Role of Emotional Intelligence in Effective Social Media Utilization

http://www.socialmediacustomerexperience.com/2012/05/07/the-role-of-eq-in-effective-social-media-utilization

Social Media, Non-Profits and the Customer Experience. The Role of Emotional Intelligence in Effective Social Media Utilization. May 7, 2012. The ability to perceive emotions in oneself and others as well as in objects, art, stories, music, and other stimuli. The ability to generate, use, and feel emotion as necessary to communicate feelings or employ them in other cognitive processes. Emotionally Intelligent Social Media. Difficulty of “perceiving emotions” 140 characters at a time. Without direct, face...

2

Why your Company Story Should Drive your Social Media

http://www.socialmediacustomerexperience.com/2012/08/07/why-your-company-story-should-drive-your-social-media

Social Media, Non-Profits and the Customer Experience. Why your Company Story Should Drive your Social Media. August 7, 2012. Humans love good stories. We love to be caught up in the ebb and flow of the emotion of the tale. When is the last time you were enthralled by a story like this: Boy meets girl; they fall in love; they get married; they live happily ever after? There are 5 key elements to a great Company Story:. What do you do? It is important that you create a true, deep meaning for your company ...

3

Ray Bryant

http://www.socialmediacustomerexperience.com/author/ray-bryant

Social Media, Non-Profits and the Customer Experience. The Anna Karenina Guide to Social Media Success. August 16, 2012. Happy families are all alike; every unhappy family is unhappy in its own way. Is that really true? Although Tolstoy is talking about families, we are taking some literary license and applying it to companies. So the question we ask is: Are companies that are successful with their Social Media efforts, more or less following the same path? With limited exceptions, yes and yes. No, we li...

4

Content

http://www.socialmediacustomerexperience.com/category/content

Social Media, Non-Profits and the Customer Experience. Why your Company Story Should Drive your Social Media. August 7, 2012. Humans love good stories. We love to be caught up in the ebb and flow of the emotion of the tale. When is the last time you were enthralled by a story like this: Boy meets girl; they fall in love; they get married; they live happily ever after? There are 5 key elements to a great Company Story: Keep Reading…. 4 Pillars of Viral Content. March 12, 2012. According to Visible Measures.

5

Uncategorized

http://www.socialmediacustomerexperience.com/category/uncategorized

Social Media, Non-Profits and the Customer Experience. The Anna Karenina Guide to Social Media Success. August 16, 2012. Happy families are all alike; every unhappy family is unhappy in its own way. Is that really true? Although Tolstoy is talking about families, we are taking some literary license and applying it to companies. So the question we ask is: Are companies that are successful with their Social Media efforts, more or less following the same path? With limited exceptions, yes and yes. This time...

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